Technical support Executive
Oruganti Consultants Pvt. Ltd

  0-3Year(s)          Indore ( Madhya Pradesh )
Skills : DNS & Web Hosting

Salary : INRNot Disclosed-by Recruiter P.A   Posted : 20/Nov/2017

Job Description

Technical Support Executive – Teleperformance Job Function: Technical Support/Sales/Retention Experience: Fresher/6 months experienced Specialization: Operations Level: Executive Industry: CRM/Call Centers/BPO ITES Location: Indore Salary: As per industry norms. Education: Graduate/Undergraduate Candidates with 6 months of International BPO experience KEY SKILLS: An executive must have the below key skills • Excellent communication Skills, Convincing skills • Sound Technical Knowledge of DNS & Web Hosting • Basic knowledge of Perl, CHI, HTML, Java & e-commerce • Intermediate knowledge of MS Office suite, include Excel • Good Customer service, selling & interpersonal Skills • Ability to Multi task • Good Typing Speed (25-30 w.p.m.) JOB DESCRIPTION: • To provide world class service to all small business customers in a customer centric environment • Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools • Assisting customers with inquiries while providing consultative support and recommendations • Document in detail all interactions with customers • Effectively articulate complex information to a variety of technical and non-technical customers • Educate customers on products. Help customers to be successful • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services • Successfully performs against department scorecard metrics including Quality Assurance.

You will also be required to:

  • Good Communication skills in english,
Other Details

Depeartment : BPo

Industry : BPO / Call Center

Skills : DNS & Web Hosting

Oruganti Consultants Pvt. Ltd Profile

Oruganti Consultants Private Limited is a top class Job & Placement Consultants working with major Corporates in India having offices in Hyderabad, Vijayawada, Bangalore in India & Texas in USA.

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